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      Disputing a transaction made with your Mastercard debit card

      fraud prevention.

      Criminal groups and fraudsters may attempt to impersonate Lombard Odier and/or our employees to carry out scams or for other illegal purposes, targeting companies or individual members of the public.

       

      exercise vigilance at all times, both online and offline.

      While there are many types of frauds, the most prevalent are online investment scams, stocks or offerings with unrealistic high returns, mimic of real existing companies, urgent payment orders, identity impersonation, identity fraud, forged or falsified invoices, phishing and hacking.

      We strongly recommend exercising constant vigilance, both online and offline. Criminal groups may illicitly use the name or the logo of Lombard Odier; and may create or forge documents using the name of or referring to Lombard Odier.

      Criminal groups may also impersonate both the bank and our employees through emails, phone calls, online applications or websites. Please be aware that the only legitimate Lombard Odier website and email domain names are:

      • Lombard Odier main official website: www.lombardodier.com
      • Lombard Odier email addresses: @lombardodier.com

      Where any of the following are present in a communication, the communication should be considered fraudulent:

      • Variation in the spelling or structure of the domain name;
      • Variation in the spelling or structure of the email address;
      • Unsolicited calls, emails, messages, online applications, regular mail, purporting to be from Lombard Odier;
      • Investment proposals, account opening proposals, stock trading or any other services in the name of Lombard Odier found through ads, links, newsletters, social media platforms, notifications or standard mail; and
      • Unusual channels of communication such as WhatsApp, Telegram, Instagram, Facebook, Snapchat, WeChat, TikTok, Twitter/X, or similar messaging platforms and mobile apps.

       

      pause, verify and consult with legitimate authorities and organisations.

      Are you targeted? Fraudsters use many different forged identities and may apply very evolved fraud scenario, including the use of technology, deepfakes and AI. In case of doubt or unusual requests and activities, always pause. Rely on legitimate and official sources only; and before initiating any action, always verify and obtain confirmation by consulting with legitimate authorities/organizations using their official contact details.

      If you receive or otherwise encounter a communication purporting to be from Lombard Odier that you believe to be fraudulent, or should you have the slightest doubt and wish to obtain confirmation about the legitimacy of the communication, please use our below contact form.

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      report.

      Should you be the victim of a fraud, or attempted fraud, or if you have concerns that you may have disclosed your personal information, or in case of doubt, we strongly advise you to:

      • Immediately stop all form of communication with fraudsters (email, phone, sms, online application, letters, other) and block their contact on all your devices;
      • Do not issue any payment, under any circumstances;
      • Do not share personal information as your personal data might be used by criminals for illicit purposes;
      • If you have made a payment, inform urgently your bank; and
      • Consider filing a case with your local police and authorities.

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